TERMS AND CONDITIONS

Booking: All tutoring sessions must be booked in advance.

Cancellation: Clients must provide at least 24 hours notice to cancel or reschedule a session. Failure to do so may result in a 20% cancellation fee or full charge for the session. In the event that the tutor is unable to attend a scheduled session due to unforeseen circumstances, the session will either be rescheduled at a mutually convenient time or a refund will be provided. 

Lateness Policy: If the student arrives late to a session, the tutor is not obligated to extend the session beyond the scheduled end time. If the tutor is late, additional time will be added, or a make-up session can be arranged.

Rates: Our tutoring fees are outlined on our website or discussed during initial consultations. Rates are subject to change with notice.

Payment: Payment is due on booking. 

Both the tutor and the student are expected to maintain a professional and respectful attitude. Disruptive or inappropriate behavior during a session may result in termination of services. 

We prioritize online safety by using secure, trusted video conferencing platforms and ensuring appropriate online behavior during tutoring sessions. Tutors have an up to date DBS check or a police clearance certificate if overseas.

All materials provided during tutoring sessions, whether written, digital, or otherwise, are the intellectual property of Tutorshell-maths. They are for the student’s personal use only and may not be distributed without written permission.